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0800 470 3473

Call free on  0800 470 3473

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Fire Safety at Work
Second Floor, 1 Horsefair
Wetherby
West Yorkshire
LS22 6JG

Office Opening Hours (Sales & Support)
Monday to Friday 8.30am - 5.00pm

If you need to contact us outside of office hours, please leave your contact details and query and we'll get back to you as soon as possible within the times noted above.

Help and Support

If you're having trouble accessing or completing your eLearning course, the quickest way to solve any issues is through our Support page:

I'm having trouble with a course

Here you'll find easy to read guides with solutions to our most commonly encountered problems, and ways to contact our technical support team

Ways to get in touch

Our Sales & Support office hours are Monday to Friday 8.30am - 5.00pm

Technical Support

Please visit our Support page.

Sales and Product Information

By Telephone

New Enquiries freephone: Please call us FREE on 0800 470 3473

Existing clients & renewals booking line: 0800 470 3473.

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If you would prefer to leave a message please enter your details using our contact form and we'll respond by email or call you back, as you prefer.

If you would like to email directly, our contact email is [email protected]

By Post

Fire Safety at Work
Second Floor, 1 Horsefair
Wetherby
West Yorkshire
United Kingdom
LS22 6JG

FAQ's

Do I need Fire Safety Training?

Yes, responsibility for complying with the Fire Safety Order 2005 rests with the Responsible Person. For a business this will usually be the employer or any person who has control of the workplace, such as the owner, manager or occupier. This person must have adequate training and ensure that their employees have received adequate fire safety training. HM Government state that you must provide adequate training for your staff.

What is the role of a ‘Responsible Person’ in a business?

As the responsible person you must:

  • carry out or have written a fire risk assessment of the premises and review it regularly
  • tell staff or their representatives about the risks you’ve identified
  • put in place, and maintain, appropriate fire safety measures
  • plan for an emergency
  • provide staff information, fire safety instruction and training
What is a Fire Marshal/ Fire Warden?

A Fire Marshal/ Fire Warden is a person who holds specific responsibilities within a business that help in the management of fire safety and the evacuation a of building’s occupants in the event of an emergency.

A Fire Warden’s duties and responsibilities vary from business to business, depending on the risks outlined in their Fire Risk Assessment.

The responsibilities of a Fire Marshal’s/ Fire Warden can generally be split into two categories: day to day management of Fire Safety and the management of an emergency situation.

Do I need to provide training for all employees?

As the responsible person you must carry out and regularly review a fire risk assessment of the premises. This will identify what you need to do to prevent fire and keep people safe. You must train all employees in the risk of fire.

To get more details on our fire courses, please call us FREE on 0800 470 473.

What are the minimum or maximum number of delegates on each course?

There are no minimum requirements and you can train as many delegates as you like with E-learning. However, for effective In-house training we recommend one trainer to 12 delegates. If you need say 30 people training all at once at your premises on a particular day we would simply supply two trainers.

Do I need a Fire risk assessment?

The responsible person must carry out and regularly review a fire risk assessment of the premises. This will identify what you need to do to prevent fire and keep people safe. Fire Safety at Work can provide the business with a detailed fire risk assessment carried out by a qualified risk assessor.

You must keep a written record of your fire risk assessment if your business has 5 or more people.

Can I train on a weekend or bank holiday?

Absolutely yes, you can choose to take your training at a time and location of your choice and there is no additional cost. This applies to both In-house training and E-learning.

How long do the courses take to complete?

The courses differ in length. When you browse each course the duration is shown in the course details. E-learning is typically the quickest method of training.

Do the courses have an exam?

E-learning courses have multiple questions throughout the courses. In-house training courses typically have a multiple choice exam at the end of the course.

Do I need to have any specialist equipment?

No, Fire Safety at Work trainers will supply any equipment necessary for your course, should you need it. Fire extinguishers can be supplied at additional cost.
E-learning courses can be taken on any PC or tablet.

How long is my eLearning course certificate valid for?

To ensure that knowledge is kept up-to-date with legislation and best practices, and to reduce skills fade, it is recommended that the knowledge is refreshed annually.

Ultimately, it is the responsibility of the delegates’ training administrator or learning & compliance manager to decide when the training needs to be refreshed.

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